Customer Service

About Us
We have been within the leisure industry since 2001, and our employees are members of IOSH, CIMSPA, IISRM, ISPE.  We provide pool plant operator training courses through the United Kingdom and our team of Trainers and Consulltants have over 50 years combined experience on private and commercial swimming pools.
Our Contact details:
Leisure Safety Training Limited
7 Mandeen Grove
NG18 4FA 
Phone:0115 8882726
VAT No.  992359866
Our Company Number is 07890802
Leisure Safety Training Limited reserves the right at any time to revise its prices or the details given on this site without notice. All orders for products are subject to availability and Leisure Safety Training Limited reserves the right to refuse to supply to any individual or company for whatever reason.

Making A Purchase Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.


We process all online transactions via Secure Servers, this may from time to time mean that we have to contact you directly if there is a problem, or any extra charges that may be applicable, so please ensure you leave us your best contact information during working hours.


If you wish to send us payment by any other means, please contact us via email, and we will work with you to complete your purchase, or simply send us a shopping list with either a purchase order or cheque. Please make all cheques payable to: Leisure Safety Training Limited.


We offer normal accounting terms for all orders received with official purchase orders. Please email or call 0115 8882726 to set up your account.


Shipping And Handling Generally all items are shipped via our carriers and we aim for 2-3 working days.  Delivery days are Monday to Friday, Saturday & Sunday are usually non-delivery days, although you can choose to upgrade to a Saturday AM delivery service, but this service is not guaranteed by the carriers, we also send some smaller goods via royal mail first class post.


Please note some areas including Northern Ireland, Scotland (post codes KW,IV,HS), Isle of Wight and the Isle of Man will need extra carriage.


Carriage charges apply for non hazardous goods which are applied to the order at final checkout,

Delivery charges are set out below:

All items are sent by Royal Mail or Hermes courier.

Our postage rate is free within the UK.  At the checkout our UK customers will be given the option of a next day delivery service.

Delivery charges are automatically calculated in the shoppping cart prior to confirmation of the order.  If you require any further details regarding postage fees please contact us at 

We also post to the following countries;

Canada,  USA,  Cyprus, Estonia, Egypt, Spain, France, Gibraltor, Ireland, Israel, Sweden, Italy, Germany, Norway, New Zealand, Malta


If delivery is attempted 3 times by our carriers, and delivery has failed, the goods will be returned to us, and an additional charge will apply for re-delivery. If you decide you no longer require the goods after a failed delivery attempt, there will be a minimum £50 administration charge deducted from any refund to cover shipping & handling, and up to a 50% restock charge for the goods.


All off-shore delivery services are offered at the standard rate for each zone as displayed on our website plus any additional weight charges if they apply to the products once ordered. We will always contact you to inform you of any variation to the shipping costs, before proceeding with your order.




It is ALWAYS best to sign for your delivery as UNCHECKED or make sure you check your delivery BEFORE you sign for it as being received ok.


If you are unable to check your delivery before signing for it, sign for your delivery as UNCHECKED or if the package is damaged in anyway, no matter how small, please sign for it stating DAMAGED. We CANNOT CLAIM from our carriers for any damaged items that have not been signed for as DAMAGED.


If you sign for a delivery which you find at a later date is damaged, our carriers WILL NOT accept liability and you may be charged for the damaged items if we cannot claim from the carriers, In this case a delivery charge for replacement items WILL be made.


By completing your order you agree to abide by these instructions to check your delivery and sign for it accordingly as either OK, UNCHECKED or DAMAGED. If you have signed for your goods as DAMAGED you must notify us by telephone within 7 days of the original delivery date. This communication must also be backed up in writing via recorded delivery within the same 7 days. Once we have been notified of the damaged goods, you will be given a specific reference number.


If you live in a rural area or you generally have difficulty with home deliveries, you can always specify your place of work to receive your delivery. If you know that there is restricted access for deliveries, please inform us, so that we can pass these restrictions on to our Carrier. The more information we have ensures we maintain our delivery schedule, and your expectations. Some rural deliveries will be sent via Royal Mail as this is the most effective method of delivery.


Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.


Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Guarantee We guarantee your satisfaction.

All of our products, except specially ordered items or items outlined in our returns policy, come with a 7 day no quibble guarantee.


Reaching Us If you need to reach us, please email us, where we will respond to your enquiry within 24 hours Monday to Friday, alternatively you can call on 0115 8882726 or write to us at 7 Mandeen Grove, Mansfield, Nottinghamshire, NG18 4FA


Privacy Policy Leisure Safety Training Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.


Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for goods delivery purposes.

d. From time to time we may inform you of any special offers.